Privacy Policy

Last Updated: October 24, 2023

1. Introduction

Vfx Grace ("we," "us," or "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Facebook Messenger chatbot automation services (the "Service").

By using our Service, you agree to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our Service.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: When you register, we collect your name, email address, password, and contact details.
  • Payment Information: If you purchase a subscription, our payment processor (e.g., Stripe) collects necessary payment details. We do not store your full credit card information directly.
  • Support Data: When you contact our support team, we record the content of your communications.

2.2 Data from Facebook/Meta

To provide chatbot services, we request specific permissions via the Facebook Graph API for the Pages you manage, including but not limited to:

  • pages_show_list: To display the list of Pages you manage.
  • pages_messaging: To allow the bot to send and receive messages on behalf of your Page.
  • public_profile: To access basic public information (e.g., name, profile picture) of users who interact with your bot.

3. How We Use Your Information

We use the collected information primarily for the following purposes:

To provide, maintain, and improve our chatbot service functionality.

To process your transactions and send related invoices and receipts.

To send technical notices, updates, security alerts, and support messages.

To detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Data Sharing & Disclosure

We do not sell your personal data. We only share your information in the following circumstances:

  • Service Providers: We may share data with third-party vendors (e.g., cloud hosting, email delivery services) to perform services on our behalf.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the business assets.

5. Data Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption for data transmission, secure server infrastructure, and strict access control policies. However, please note that no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: You have the right to request that we erase your personal data ("Right to be Forgotten").
  • Right to Data Portability: You have the right to request that we transfer your data to another organization.

To exercise these rights, please contact us at privacy@vfxgrace.com.

7. Cookie Policy

We use Cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control or reject Cookies through your browser settings, but this may affect some website functionality.

Still Have Questions?

If you have any questions or concerns about this Privacy Policy, please feel free to contact us.

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